Refund policy

Return & Exchange Policy

At The S Code, we want you to love your order. Please review the following policy before requesting a return or exchange.

Exchange Policy

Exchanges are accepted within 48 hours of receiving your order.
Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.
Exchanges are subject to product availability.
If the requested item is unavailable, we will assist you with an alternative option.

Refund Policy

You can request a refund if you simply do not like the item or have a change of mind.
You received a defective item.
You received the wrong item.
Your order cannot be fulfilled by The S Code.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

Your order number
Clear photos of the item
A brief description of the issue

Requests submitted after 48 hours may not be accepted.

Shipping Fees

Original shipping fees are non-refundable.
In case of a return or exchange, the shipping fees must be paid in full by the customer, unless the issue was caused by The S Code.
If the mistake was made by The S Code, we will cover the applicable shipping costs.

Important Note

All returned or exchanged items must meet the conditions stated above. Items that have been worn, washed, used, damaged, or returned without their original tags and packaging may not be accepted.